Terms & Conditions
Your use of the Fox Teknology.com web site (the “Site”) and our services, including phone orders, all purchases, and inquiries, from Fox Teknology LLC is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below personally or as an agent for any business entity you represent. The term “Customer” means you or the business entity you are ordering goods or services for. If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products or services. The terms and conditions posted on this website, including the warranty policy, are public information and must be adhered to by anyone doing business with Fox Teknology LLC unless there is a written contract signed by an officer of Fox Teknology LLC.
1. GENERAL TERMS AND CONDITIONS.
i. Customer agrees that Fox Teknology LLC is not liable for mismatched product pictures or mistakes in product information. Fox Teknology LLC reserves the right to change products and specifications and those listed on the Site may not be current. Customer agrees to verify the specifications of each product with the order. Fox Teknology LLC is only responsible for products named on the invoice.
ii. Our sales representatives are not authorized to make any representations or promises related to any product or services that exceed these terms and conditions and the warranty.
iii. Customer agrees that each item in a multi-item purchase from Fox Teknology LLC shall be treated independently unless stated otherwise in the memo section of their order. That is, defect, replacement, and cancellation of one item does not constitute the voiding of the entire purchase. Each item shall be considered independently for warranty or refund purposes unless the customer has stated otherwise in the invoice memo.
iv. Customer agrees that shipping costs and expenses will not be refunded once we ship.
v. It is the Customer's responsibility to look over their email confirmation and make sure all shipping, billing and item purchased are correct. If you do not get an email confirmation, call us to see if the order went through. Do not submit multiple orders or you will end up paying full restocking and shipping fees.
vi. Order cancellation will be accepted by phone with a sales representative or over the web (only before the order is processed). It cannot be done over email or by leaving voice mails. You can confirm order cancellation by checking the order status online. Cancellation on orders already charged carries a 5% processing cancellation fee. If an order has already been built in our facility but has not been shipped, there will be an additional 15% restocking fee which covers expenses for taking the system apart and re-stocking the hardware.
vii. Material fee for boxes, transportation, etc. are included in the shipping fee with the exception of shipping insurance and calculated on per shipment basis. Customer shall not be liable for additional shipping charges for purchases Fox Teknology LLC chooses to ship in multiple packages unless they request and agree to shipping upgrades and upgrade fees. Customer is responsible for all loss after products leave Fox Teknology’s LLC place of business and Customer should purchase insurance to cover any loss in transit.
viii. “Customer” agrees that Fox Teknology LLC will not liable for shipper's shipping delays.
A. MAKING PURCHASES.
If you wish to purchase products offered on the site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information you provide to Fox Teknology LLC will be accurate complete and current. You agree to pay all charges incurred by authorized users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes, and shipping and handling charges relating to your purchases.
B. WHERE WE SHIP.
We ship to any physical address that the shipper/courier can ship to domestically or internationally. We may accommodate (“Customer”) who need to have an item shipped to an APO/FPO address or PO Box depending on the circumstances. Due to the number of wrong addresses from customers, we now charge the face value that the shipper/courier charges us to reroute your package if you did not enter the address correctly. This charge is anywhere from $5-$25 and you agree if your address is wrong, Fox Teknology LLC is authorized to charge your credit card for these fees.
C. WHEN WE SHIP.
Orders received before 3:00 PM PST are usually processed the same day for product build. Products are shipped only after build which can take up to 15 days on a standard basis. Your order may be delayed if your ship to address does not match what your credit card issuer has on their file. We may also ship the orders with multiple items, so it is possible you get the items on different days. Due to the many circumstances such as unable to charge your card or verify your address, we cannot guarantee when your order is shipped out. Also if you choose next day air service, it does not necessarily mean you will get it the next day from the order date, it means that you will get it the next day from the date we ship the order. Fox Teknology LLC reserves the right at any time after receipt of your order to delay your order for any reason.
D. SHIPPING DELAYS.
Once an order is shipped, it is up to the shipper courier to deliver the products; we will not be able to stop the shipment once it is shipped. If the shipper/courier loses the package, the shipper courier will put a tracer on the package. Tracers take around 3 days for air packages and 7 business days for ground packages. We will not be able to ship out replacement packages until the shipper courier confirms that the package is lost/will not be delivered to its destination and they will reimburse us. Without confirmation from the shipper courier, we will not know for sure if you will get two shipments if we ship out another one. Another delay is if there is no one to sign for the package, every package we ship usually requires a signature, if a package is returned to us because no one was available to sign for it or the address was input incorrectly at the time you enter the order, you will be charged again to ship it out a second time.
E. PRICING AND TYPOGRAPHICAL ERRORS.
Due to the fast pace of the computer industry, all prices are subject to change without notice. We make every effort to list the most accurate, up to the minute information. Despite our efforts, some items on our website may be miss-priced. If a product is listed at an incorrect price due to a typographical, photographical, or technical error or error in pricing from our vendors, Fox Teknology LLC reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price. If your credit card has already been charged for the incorrect price, we will immediately refund your card and cancel your order. You may also repurchase it for the correct price if you wish to. Due to the volatility in pricing for computer products, we do not match competitor's pricing and we will not offer price protection beyond the 24hours of purchase. Example: If Intel drops the price of a processor 5 days after your purchase, that is beyond our control and our cost for that same processor when we shipped is also much higher than our current selling price. We will not be able to refund the difference since we had to purchase the processor at a much higher cost to send it to you when you placed your order.
F. ORDER ACCEPTANCE POLICY.
Your receipt of an electronic or phone order confirmation does not signify our acceptance of your order. Fox Teknology LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason.
G. DISCLAIMER AND LIMITATION OF LIABILITY AS TO PRODUCTS SOLD.
YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO FOX TEKNOLOGY LLC . ARISING FROM ANY PRODUCT SOLD BY FOX Teknology LLC SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL FOX TEKNOLOGY, ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.
1. DISCLAIMER AND LIMITATION OF LIABILITY AS TO THE FOXTEKNOLOGY.COM WEBSITE. THE FOXTEKNOLOGY.COM WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED “AS IS”. FOX TEKNOLOGY. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE FOXTEKNOLOGY.COM SITE, THEIR OPERATION, CONTENTS, INFORMATION, OR MATERIALS ON THE SITE. FOX Teknology LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR THEIR USE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT FOX TEKNOLOGY, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE FOX Teknology LLC SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
H. TITLE TRANSFER.
FOX Teknology LLC retains title to parts and complete systems purchased until the said purchaser pays for items in full at which time the title passes to purchaser.
I. GOVERNING LAW.
You agree that any legal action brought against Fox Teknology LLC shall be governed by the laws of the State of Arizona without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any arbitration arising from your use of or orders and purchased made on the Fox Teknology LLC sites or from Fox Teknology LLC shall be in Arizona. All actions between the parties related to purchases and sales from Fox Teknology LLC shall be resolved by binding AAA arbitration in Arizona.
J. WARRANTY SERVICE:
Fox Teknology LLC will cover shipping costs back and forth and replace the part(s) within the first 30 days of receiving your computer system. After 30 days you will be held liable for shipping costs back and forth, and Fox Teknology LLC will honor warranty service and replacement only, not for shipping. Fox Teknology LLC may also use similar products or similar to new products for all repairs to computer systems order if the product first indicated is out of stock. For example: If a certain hard drive, such as a Western Digital 640GB hard drive is out of stock, Fox Teknology LLC replaces it with a equivalent 640GB hard drive. Fox Teknology LLC either uses an equal or better product at no cost to the customer. If you request for Fox Teknology LLC to use a specific product for your order and would not like to substitute it with alternatives, please indicate it in an email and on the return package.
K. REFUSED SHIPMENTS.
Any product that Fox Teknology LLC ships out to Customer comes back to Fox Teknology LLC as refused delivery, Customer will subject to fees. A restock fee of 15% will be applied to computer system. Also, shipping fees sending the package to the Customer and receiving the package back from the Customer will not be refunded.